Terms & conditions.

ARVÉ is a product of HelixFjord and is operated from Bankey Bihari Dham, 100FT Road, Dayalbagh, Agra, Uttar Pradesh 282005, India.

You must be legally capable of entering a binding contract under Indian law to make a purchase. A customer below 18 years of age may use the website only with the involvement and consent of a parent or legal guardian.

You are responsible for providing accurate and current information, maintaining the confidentiality of your password and account, restricting unauthorised access to your device, and promptly notifying ARVÉ of suspected unauthorised activity.

ARVÉ may suspend an account where fraud, abuse, unauthorised access or a violation of these terms is reasonably suspected.

ARVÉ makes reasonable efforts to display product names, descriptions, colours, measurements, materials, specifications, availability and images accurately.

Colours may vary slightly because of lighting, photography and screen settings. Natural materials may have minor variations, measurements may have reasonable manufacturing tolerances, and packaging may change without affecting the product. These variations are not defects unless the product is materially different from its description.

Prices are displayed in Indian Rupees unless stated otherwise and are inclusive of applicable taxes unless expressly indicated. Delivery, COD or other applicable charges will be shown before an order is submitted.

ARVÉ may correct a genuine pricing, typographical or system error. If an error affects an order, the customer will be informed and may proceed at the corrected price or receive a full refund.

Submitting an order is an offer to purchase. An order is accepted only after ARVÉ confirms it and, for an online payment, successfully verifies payment.

ARVÉ may refuse or cancel an order because of unavailable stock, a catalogue or pricing error, payment failure, suspected fraud, incorrect delivery information, legal restrictions or an event outside reasonable control. Any collected payment for a cancelled order will be refunded using the applicable payment method.

Available methods may include Razorpay, UPI, cards, net banking, wallets and Cash on Delivery. Online orders are confirmed only after payment verification. COD orders remain subject to collection at delivery unless converted to prepaid payment.

ARVÉ does not store complete card or banking credentials. Payments may be handled by authorised third-party providers under their respective terms and privacy practices.

Delivery availability, charges and estimates depend on the address, inventory, logistics provider and serviceability. Delivery estimates are not guaranteed dates.

Delays may occur because of weather, transport disruption, public restrictions, an incomplete address, customer unavailability, force majeure or other circumstances beyond reasonable control. Customers must provide an accurate address and remain available to receive the order.

Customers cannot directly modify a delivery address or cancel an order after it has been placed. Contact ARVÉ immediately if assistance is required. We may attempt to help where operationally possible, but a change or cancellation cannot be guaranteed after processing or dispatch begins.

This does not affect a cancellation or remedy required under applicable law.

Returns, exchanges, inspections and refunds are governed by the ARVÉ Return, Exchange & Refund Policy.

Products will not ordinarily be accepted when the return period has expired, the product has been worn, used, washed, altered or damaged, tags or hygiene seals have been removed, or the product was clearly identified as non-returnable.

These restrictions do not exclude remedies required for defective, incorrect, counterfeit or materially misdescribed goods.

Reviews must be honest, relevant and based on genuine experience. Content must not be unlawful, abusive, misleading, defamatory, obscene, infringing, fraudulent or disclose another person's confidential information.

By submitting a review, image or other content, you grant ARVÉ a non-exclusive, royalty-free licence to display and use it to operate and promote the platform, subject to applicable privacy law.

All ARVÉ trademarks, logos, photographs, product designs, text, graphics, layouts, software and other website content are owned by or licensed to ARVÉ. They may not be copied, reproduced, republished, modified, distributed, commercially exploited, scraped or used to create derivative works without written permission.

• Attempting unauthorised access to an account, server or system.
• Interfering with website security or availability, or uploading malicious code.
• Scraping or extracting catalogue information at scale.
• Impersonating another person or using fraudulent payment information.
• Submitting false return, refund or delivery claims.
• Using the website for unlawful activity.

The platform may use third-party services for payments, maps, authentication, communications, analytics and delivery. ARVÉ is not responsible for an independent third party's separate acts or service interruption except where responsibility cannot legally be excluded.

Personal information is processed in accordance with the ARVÉ Privacy Policy and applicable Indian data-protection requirements. Review that policy to understand how information is collected, used, stored and shared.

To the maximum extent permitted by law, ARVÉ will not be liable for indirect, incidental, special or consequential losses arising from website use or delayed availability.

Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded, including remedies for defective, unsafe, counterfeit, incorrect or materially misdescribed products.

ARVÉ will not be responsible for a delay or failure caused by an event outside reasonable control, including a natural disaster, epidemic, government action, transport disruption, strike, war, civil disturbance, communication failure or major infrastructure outage.

ARVÉ may update these terms when business, operational, technical or legal requirements change. The updated version will be published with a revised effective date and will not unfairly remove rights already accrued under an accepted order.

These terms are governed by the laws of India. Subject to applicable consumer rights and the jurisdiction of consumer commissions, courts in Agra, Uttar Pradesh will have jurisdiction over disputes relating to these terms.

Complaints will be acknowledged within 48 hours and addressed within one month in accordance with applicable e-commerce requirements.